FAQs
What services do you provide?
We offer personalised pet sitting, dog walking, and house-sitting services. Whether it's feeding and caring for your pets, watering plants, collecting mail, or ensuring your home is secure, we tailor our services to meet your needs.
How do I book your services?
You can book through our website, by phone, or via email. We recommend scheduling at least a week in advance, especially during peak holiday seasons.
Are you insured?
Yes, we are fully insured for both pet and house sitting. This ensures peace of mind for you and your pets while you're away.
Will you stay overnight in my home?
Yes, we offer overnight stays to ensure your pets' comfort and your home's security. When booking, let us know if you require this service.
What happens if my pet has a medical emergency?
We will contact you and your veterinarian immediately. If needed, we can transport your pet to the nearest animal hospital.
How do you ensure my home is secure?
We follow your instructions regarding home security, such as locking doors, setting alarms, and turning lights on/off. We also maintain a presence at your property to deter potential intruders.
Can you care for pets with special needs?
Yes, we have experience caring for pets with special dietary, medical, or behavioral needs. Please provide detailed instructions during the initial consultation.
What types of pets do you care for?
We care for a variety of pets, including dogs, cats, birds, fish, rabbits, reptiles, and small rodents. If you have an unusual pet, contact us to discuss its needs.
How will I know my pets are okay while I’m away?
We provide daily updates via your preferred method—text, email, or photo messages—so you can stay connected and reassured.
Can I meet the sitter before booking?
Absolutely! We offer free consultations where you can meet the sitter, discuss your needs, and ensure it’s a good fit.
What if my travel plans change or I need to cancel?
We understand plans can change. Please notify us as soon as possible. Cancellation fees may apply depending on the notice period.
Do you charge extra for multiple pets?
We aim to keep our services affordable. A small additional fee may apply for multiple pets requiring extensive care. Contact us for a customised quote.
How do you handle keys to my home?
We collect keys during the initial meeting and return them at the end of the service. If you prefer, we can securely retain keys for future bookings.
What areas do you serve?
We provide services in Croxley Green, Chorleywood, Rickmansworth and Watford. If you’re outside our standard area, please contact us to discuss your needs.
What do I need to provide for my pets?
Please supply all essentials, including food, medications, bedding, toys, and leashes. If your pet has specific preferences, let us know during the consultation.
How much do your services cost?
Pricing depends on the type of service and duration. Please contact us for a personalised quote.
