Privacy policy.
January 2025
CHAPS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our pet and house-sitting services or visit our website.
Information We Collect
We may collect personal and non-personal information to provide our services effectively:
Personal Information: Name, email address, phone number, physical address, emergency contact details, and payment information.
Pet Information: Pet names, health details, behaviour notes, and care instructions.
Home Information: Security codes, access instructions, and home care preferences.
Website Information: IP address, browser type, and browsing data via cookies or similar tracking technologies.
How We Use Your Information
We use your information to:
Provide and manage our pet and house-sitting services.
Communicate with you about bookings, updates, or emergencies.
Process payments and send invoices.
Improve our website and services.
Comply with legal obligations or resolve disputes.
How We Share Your Information
We do not sell, trade, or rent your information. We may share your information with:
Service Providers: These are for processing payments or assisting with customer communications.
Legal Authorities: If required by law or to protect our rights and property.
Data Security
We implement industry-standard security measures to protect your information. However, no system is completely secure. We encourage you to take precautions, such as safeguarding passwords and sensitive information.
Your Rights
You have the right to:
Access the information we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your personal information, subject to legal or contractual obligations.
Opt-out of marketing communications.
To exercise these rights, contact us at [insert email address].
Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, but some site features may not function properly.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices.
Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Email: hello@chaps.co.uk
Phone: 07802 349 601
